1. Payment

(a) You agree to pay the purchase price specified on the website at the time that you place your order for the purchase of a Product, and any applicable shipping charges based on the shipping options selected by you. Shipping charges will be separately shown.

(b) If the goods are being delivered outside of Australia, you must pay any other sales, use, goods and services, value added, customs, excise or similar taxes or charges (“Other Taxes”) imposed by any applicable government agency. Two Little Possums are unable to advise you on the amount of any Other Taxes, and you should contact the taxing authorities of the country that the Products are to be shipped to if you are unsure whether any Other Taxes will apply.

(c) You must pay for the Product online by credit card via PayPal or PayPal account. Your payment will be processed upon receipt of your order.

2. Cancellation of orders

(a) Two Little Possums may cancel an order that it has already accepted if Two Little Possums suspects that you are acting fraudulently (such as using a credit card without proper authorisation) or in breach of these terms.

(b) While Two Little Possums endeavours to avoid pricing and other errors, inadvertent errors do occur from time to time and Two Little Possums may also cancel an order that it has accepted in such circumstances.

(c) Unforeseen supply problems or unexpected demand may occasionally result in a Product being unavailable. If there is a delay in shipping your order Two Little Possums will contact you by email as soon as possible to advise you of the reason for the delay.

(d) You may also cancel an order if the Seller is in breach of these terms.

3. Delivery

(a) We ship all products from Australia to all around the world via Australia Post.

(b) Two Little Possums will normally ship the Product within 3 Business Days of Seller’s receipt of your order, unless otherwise noted in the Product description. Estimated delivery timeframes are 3-5 business days in Australia and 4-14 business days to items shipped outside of Australia from the date of shipment. These timeframes are estimates only, based on the information provided to Two Little Possums by Australia Post. We do our best to make sure your package arrives in a timely and affordable manner.

(c) Items cannot be tracked. If you would like to upgrade your shipping to be trackable, please get in touch.

(d) Two Little Possums will deliver the Product to the place of delivery you specify when making your order. Title to and risk in the Product will pass to you upon delivery of the Product to this place of delivery.

4. Returns / Refunds

(a) If you wish to return an item that is faulty, we will require either photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it. You will then be offered a replacement or repair of the faulty item, or a full refund, whichever you prefer. Any refunds will be transferred back to the original payment method, eg. your credit card (via PayPal), or PayPal account.

(b) All items being returned must be dispatched/shipped within 10 days of the return being approved, and must be in original condition and packaging and not affected by being used in an abnormal way, or reduced in value by delay on your part. If these requirements are not met, Two Little Possums reserves the right to deny a return.

(c) If for any reason a product you have ordered is not available or out of stock, we will also refund you via PayPal and in this case any shipping costs will be refunded.

Our goal is to provide you with a positive shopping experience and a handmade item that you love and cherish. If we don’t meet your expectations, please contact us directly so we can find a solution.

5. Licence to use the content on this Website

(a) You acknowledge that this Website and all related content is subject to copyright and possibly other intellectual property rights (“Intellectual Property Rights”).

(b) We grant you a limited, non-transferable licence to access and use this Website solely for your personal, non-commercial purposes.

(c) We retain all right, title, and interest in and to this Website and all related content, and nothing you do on or in relation to this Website or any of the related content will transfer any Intellectual Property Rights to you or, except for the licence referred to in paragraph (b), licence you to exercise any Intellectual Property Rights unless this is expressly stated.

(d) Except as provided in these terms and conditions, permission to reprint or electronically reproduce this Website or any related content in whole or in part for any other purpose is expressly prohibited, unless prior written consent is obtained from us.

(e) Subject to applicable law, we may revoke the permission referred to in paragraphs (b) and (d) at any time and may suspend or deny, in our sole discretion, your access to all or any portion of this Website without notice.

6. General restrictions

(a) In using this Website, you must not:
(i) provide us with inaccurate or incomplete information;
(ii) violate any applicable laws, or use this Website for any purpose that is unlawful or prohibited by these terms and conditions;
(iii) impersonate any person;
(iv) distribute viruses, corrupt files, or any other similar software or programs that may damage the operation of any computer hardware or software;
(v) collect or store personal data about other users of this Website; or
(vi) engage in any other conduct that inhibits any other person from using or enjoying this Website.

7. General

(a) Neither party will be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of that party.

(b) Your purchase of the Products is conducted electronically and each party agrees that the other may communicate with it electronically for all aspects of any Product purchase, including by sending electronic notices.